Our objective is to provide the best possible standard of service to visitors and members of the Club. It is appreciated that circumstances may arise where it is necessary for you to cancel a booking or for us to do so. Whilst we are exempt from most of the provisions of the Consumer Protection (Distance Selling) Regulations 2000 - they do not apply to the Club due to the nature of our business (leisure etc.) - the purpose of our policy is to clearly state when a refund is available and the terms applicable.
In the event of cancellation by either party we will initially offer an alternative date at no extra charge or refund the payment received on the following terms where applicable:-
Payment made by debit card or cheque: 100% - full refund.
Payment made by credit card: 95% - to recover commission and other charges.
Refunds will be made in the following circumstances - you do not need to give a reason for cancelling.
(a) On notifying the Club of your withdrawal prior to the closing date for any competition.
(b) On being balloted out by the Club if the competition is oversubscribed
Deposits for Private Social Functions:
3 months in advance of the booking date.
Deposits for Weddings:
6 months in advance of the booking date.
Should you wish to cancel your booking or competition entry please contact us quoting your booking number either by:-
(a) Emailing us at: firstname.lastname@example.org or,
(b) Telephone to 01865 390864 or,
(c) Writing to The General Manager, Frilford Heath Golf Club, Oxford Road, Abingdon, Oxfordshire, OX13 5NW
All refund payments will be made by either Cheque or Bank Credit Transfer, and will normally be made within 21 days of application.